- Agency-Only
- White Label Delivery
- Time Zone Aligned
- NDA - Ready
Stellites is the white-label social media team behind digital agencies that need consistent content, community management, and platform performance without the cost or complexity of building in-house. Your clients judge your agency every time they open Instagram, TikTok, or LinkedIn. Your reputation depends on content that lands and communities that grow. Stellites matches your time zone, works inside your SOPs, and manages your clients' social presence across every platform under your brand. You stay in front. We handle everything behind the scenes.
Agency Owner, UK
Social media is not just a capacity problem. It is a consistency problem. Your clients' channels are live every day, visible to their audience, and judged in real time. Whether you manage it in-house, use freelancers, or rely on a generic white-label team, the same structural gaps keep appearing. And unlike SEO or paid marketing, the failures are public.
You should be growing the business and closing new clients. Instead you are briefing content, approving captions, chasing designers for graphics, and responding to clients asking why their engagement dropped. The agency is not scaling. It is just keeping channels alive.
SEO campaigns can pause. Paid campaigns can go on hold. Social media never stops. Every platform needs fresh content every week without exception. Most agencies underestimate the volume of consistent, platform-specific content required to maintain performance. The gap between what the client expects and what the team can deliver compounds fast.
A freelance social media manager may understand Instagram but not LinkedIn. May nail the brand voice in month one and drift by month three. The good ones go full-time elsewhere. The available ones need constant direction. And when a post goes out that does not sound like the brand, the client calls you, not the freelancer.
Task-based social media providers fill the content calendar and send the report. No platform strategy, no community management, no proactive trend spotting, and no one asking whether the content is actually building the audience the client pays for. Your client sees posts. Not growth.
Social media mistakes are public and permanent. A caption that misses the brief, a post that misreads a trend, or a community comment left unanswered for 48 hours all happen in front of the client's audience. Keeping a senior social strategist reviewing every account at every tier is not financially viable. Some accounts get expert attention. Others get whatever is left.
When a social media manager leaves, the brand voice, content style, community relationships, and platform knowledge walk out with them. Rebuilding that context takes months your client does not have, and the inconsistency is visible to the audience before you have a chance to fix it.
Most social media managers are genuinely strong on one or two platforms and average on the rest. Someone who excels at Instagram Reels may not understand TikTok's creator algorithm. A LinkedIn specialist may not know how Pinterest discovery works. Finding one person who manages all your clients' channels at a consistently high standard across every platform is genuinely hard. Most agencies settle for good enough on most and strong on one.
AI content generation, AI-powered scheduling, AI social listening, and AI creative testing are changing how the best social media teams operate. Teams producing content manually at 2022 speeds are slower, more expensive, and less consistent than teams using AI-assisted workflows. Your agency carries the performance risk when your social team is behind the curve.
We provide the social media delivery system that protects your client relationships, your brand standards, and your peace of mind. Because you should not have to hold every content calendar together alone.
When the social media delivery layer is built right, your clients see consistent growth across every platform, your account managers stop chasing content approvals, and your agency takes on more social retainers without adding headcount. This is what white-label social media delivery looks like when Stellites runs behind you.
Content goes out on time, in the right format, in the client's brand voice, on every platform the retainer covers. Engagement grows because the content is built around platform-specific best practices and audience behavior, not a one-size-fits-all calendar. Your clients stop asking why their channels are not growing because the numbers answer for themselves.
Brand voice consistency is what separates agencies that retain social media clients from those that churn them. Every piece of content Stellites produces is mapped against the client's brand guidelines, tone of voice, and content standards documented during onboarding before the first post goes live. Month one sounds like the brand. Month twelve sounds like the brand. Nothing drifts.
A 15+ year Delivery Manager reviews every content piece before it reaches your account manager or your client. Brief alignment, platform compliance, brand voice consistency, and content quality are all checked at the management level before anything goes live. Your agency stops defending posts and starts presenting finished work.
Two social media clients or twenty, the delivery system scales with you. No emergency hiring, no brand voice inconsistency, no founder pulled back into content approvals. Stellites runs the five-stage vetting process to find the right manager for your agency, so you take on more social retainers confidently knowing the delivery will hold and the margin stays intact.
Average increase in social media delivery capacity reported by agency partners in the first 6 months.
Average reduction in content revision cycles once Stellites manages the social media delivery process.
Agency and end-client retention rate across active engagements, because consistent content builds consistent trust.
End clients served across social media engagements behind 30+ agency partners.
We partner with agencies of every size and specialization, as long as social media content quality, client retention, and consistent brand voice matter to you.
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Most white-label providers assign whoever is available. Stellites builds a five-stage vetting process around your agency before a single candidate is considered. Every stage is designed to answer one question: will this person represent your clients' brands publicly the way you would?
Social media in 2026 runs faster than any human team can match manually. Trends peak and fade within hours. Algorithms reward consistency and penalize gaps. Community comments turn into reputational issues overnight. Stellites has built AI into every stage of social media delivery so your dedicated manager produces more, monitors faster, and responds smarter than a traditional team running the same workflow without AI.
Hootsuite's OwlyWriter AI generates platform-optimized captions, repurposes top-performing posts, and powers an AI content calendar that suggests posting schedules based on audience engagement patterns. What separates OwlyWriter from generic AI caption tools is its integration with Hootsuite's social listening layer: when your dedicated manager drafts a caption, OwlyWriter factors in trending topics relevant to the client's industry in real time. Content never feels out of step with the conversation because it is being written with the conversation, not despite it. Claude is used alongside OwlyWriter for strategy-level content planning and brand voice application across platforms. A client in professional services reads differently on LinkedIn than on Instagram. Claude maps the brand voice across platform-specific formats so the same strategic message lands correctly in every feed. For long-form content repurposing, Lately analyzes existing blog posts, podcast transcripts, and video content to identify the highest-performing phrases and hooks, then generates 30 or more social posts from a single asset, each adapted to the platform it will run on. For competitor and keyword research, SEMrush Organic Pages, Keyword Gap, and Positions exports feed directly into Claude. Claude clusters keyword opportunities by buyer intent, identifies content gaps the competitor is winning, and separates commercially relevant opportunities from informational ones. The research that used to take a senior strategist the better part of a day now takes a fraction of that time.
Your clients get content that feels current, sounds like their brand, and is adapted for each platform without your account manager spending hours briefing and reviewing every caption. The content manager Stellites assigns produces at a volume and quality that is not achievable through manual workflows alone.
Short-form video is the highest-ROI content format in 2026. According to HubSpot's State of Marketing Report, the top three ROI-driving content formats are all video: short-form video at 49 percent, long-form video at 29 percent, and live video at 25 percent. Agencies that cannot produce consistent short-form video for their clients are leaving the highest-ROI content format on the table. Stellites uses CapCut Pro for fast, platform-native short-form video editing across TikTok, Instagram Reels, and YouTube Shorts. CapCut's AI auto-captions, smart cut, and trend-matched effects mean platform-optimized videos are produced at a cadence that keeps clients' channels competitive. For clients requiring premium visual quality, Runway Gen-4 produces cinematic short-form content from text prompts or existing footage. For content featuring people or character consistency across a series, Kling 3.0 maintains natural human motion and consistent character appearance across multiple clips. The manager selects the right tool based on the client's content brief, audience, and platform. AI handles the production layer. Human judgment handles the creative direction and brand alignment.What used to require a senior strategist manually sorting exports in spreadsheets now runs through AI clustering workflows in minutes. The output is a complete topical architecture: pillar pages, cluster pages, supporting articles, and internal linking logic, all mapped before a single brief is written. People Also Ask data and real user prompts from ChatGPT and Perplexity are pulled into the cluster map so the content structure covers how people search in AI-driven environments, not just how they searched in 2022.
Your clients compete in the highest-ROI content format without the production costs of a video crew or the turnaround time of a traditional production workflow. Short-form video goes from brief to published in hours rather than days, at a volume that keeps every platform's algorithm rewarding the account.
Social media is the most public-facing service any agency delivers. A negative comment thread left unaddressed for four hours becomes a reputation problem. A brand mention in a trending negative conversation becomes a crisis if it goes unnoticed. Manual monitoring of mentions, sentiment shifts, and brand conversations across five platforms simultaneously is not a reliable process. AI social listening is. Sprout Social AI Assist provides real-time sentiment analysis across mentions and messages, automated response suggestions for community management, and reporting automation that turns raw engagement data into executive-ready insights without manual analysis. Every mention of a client's brand is analyzed for sentiment, flagged if negative, and escalated before it compounds. For clients requiring enterprise-level brand monitoring across news, forums, and social simultaneously, Brandwatch monitors millions of conversations, identifies trending topics before they peak, and detects sentiment spikes that signal an emerging issue. The Stellites manager receives alerts, assesses the situation, and escalates to the Delivery Manager for any community or reputational concern that requires senior judgment before a response goes out.Claude applies client-specific brand voice, tone guidelines, and terminology restrictions across accounts so content consistency holds even when multiple pieces are in production simultaneously. The same team that previously produced 10 to 20 pieces per month produces 40 to 60 with AI-assisted workflows, without adding headcount.
Your clients' brands are monitored in real time, not reviewed once a week. Issues are identified, escalated, and addressed before your client discovers them. That proactive protection is one of the most concrete differences between AI-native social media delivery and traditional manual management.
Community management is where social media agencies most commonly create reputational risk. A comment left unanswered for 24 hours on a client's Instagram page signals indifference to their audience. A direct message from a potential buyer that goes unseen for 48 hours loses the client a sale. Managing community engagement manually across five platforms, multiple client accounts, and varying time zones is not scalable without AI. Sprout Social's unified inbox consolidates comments, mentions, and direct messages across every platform into one AI-assisted management interface. Incoming messages are automatically categorized by urgency and sentiment, with AI-powered response suggestions generated for routine queries that the manager reviews, personalizes, and sends rather than writing from scratch. For high-volume accounts, this shifts community management from reactive and slow to proactive and consistent. The manager focuses on judgment calls, brand-voice decisions, and escalations. AI handles the triage and the drafts.SEMrush's AI Visibility Toolkit benchmarks how each client appears across Google AI Overviews, ChatGPT, Perplexity, Gemini, and Copilot, identifies the prompts where they are missing, and flags the technical blockers preventing AI discoverability. This is a layer of insight no manual process can replicate across a full client book.
Your clients' communities are managed consistently across every platform without gaps or delayed responses. High-volume engagement periods, product launches, and trending moments are handled in real time rather than discovered the next morning. Community management becomes a delivery strength rather than a delivery risk.
Most agencies produce one piece of long-form content and post it once. The best agencies in 2026 produce one piece of long-form content and derive 30 or more platform-specific social posts from it using AI. Lately analyzes existing blog posts, podcast episodes, webinar recordings, and video content to identify the highest-performing phrases, hooks, and data points. It then generates platform-specific social posts adapted for LinkedIn, Instagram, TikTok, Facebook, and X, each using the phrases and angles most likely to drive engagement based on performance analysis of similar content. Claude is used alongside Lately for brand voice refinement. AI-generated repurposed content is reviewed against the client's brand guidelines, tone of voice, and platform-specific standards before it enters the scheduling queue. The result is a content pipeline that multiplies the value of every asset the client produces without additional production cost or content brief cycles.The result is link building that runs at agency scale without the manual hours that make it unsustainable across multiple client accounts.
Your clients get more social media value from every piece of content they already produce. A monthly blog post becomes a month's worth of LinkedIn content. A webinar becomes a TikTok series. A case study becomes 15 Instagram carousel posts. The content budget goes further and the posting cadence stays consistent without additional creative spend.
Platform analytics dashboards tell agency owners and their clients what happened. They rarely explain why. Engagement dropped on Tuesday. Reach spiked on Thursday. Follower growth slowed in month three. The numbers exist but the narrative does not. AI reporting closes that gap. Sprout Social's reporting automation turns raw engagement data into executive-ready insights without manual analysis. Claude is used to generate narrative summaries that explain why specific posts performed, which content themes resonated with which audience segments, and what the data suggests for the next month's content strategy. Reports are white-labeled under the agency brand. The account manager reviews the narrative and sends rather than building slide decks from platform screenshots. Organizations using AI social media tools report an average 15 to 20 hours saved per week on content creation, scheduling, and reporting tasks. Those hours go into strategy, client relationships, and new business.Agencies using AI reporting recover an average of 40 hours per month and see up to a 40 percent reduction in client churn, because consistent, clear reporting is the single biggest driver of client confidence and retention.
Your clients receive reports that explain their social media performance in plain language, not data dumps they have to interpret themselves. Your account managers spend their time on client strategy and relationship conversations, not formatting. Clients who understand their results renew retainers. Clients who receive raw data exports ask questions.
The defining challenge of social media delivery at agency scale is not capability. It is volume. Managing content calendars, approval routing, scheduling, UTM tagging, triage, and reporting across multiple client accounts simultaneously creates an operational load that overwhelms any single manager running manual workflows. In 2026, the agencies solving this are not hiring more managers. They are deploying AI agents that handle the execution layer so the human manager can focus entirely on what requires judgment. Stellites uses Claude via MCP connected to SocialPilot to automate six core agency workflows: content creation, approval routing, batch scheduling, reporting, client asset collection, and onboarding. Claude summarizes client briefs, formats captions for each platform, adds UTMs consistently, routes content through the approval workflow, and generates reporting narratives. Every automated step has a human checkpoint before anything goes live or reaches the client. The manager reviews, personalizes, and approves. The agent handles the volume. Agentic social workflows go beyond simple scheduling by using AI to autonomously triage, draft responses, and adapt scheduling based on real-time activity patterns, with humans retaining authority over judgment calls. The governance principle that Stellites applies to every agent workflow is non-negotiable: automate the handoff, not the judgment. An agent can draft a response to a community comment. The manager decides whether it goes out and how it reads in the brand's voice. An agent can flag a trending topic. The manager decides whether the client's brand should engage with it. An agent can generate a reporting narrative. The Delivery Manager reviews it before it reaches the agency. For agencies managing social media across multiple clients, implementing AI agent workflows recovers over 62 hours per month per manager. Across a client book of ten accounts, the productivity recovery multiplies accordingly.
Your dedicated Stellites manager delivers at a volume and consistency that would previously require a team. Agent workflows handle the repeatable execution steps. Human judgment handles every brand-critical, strategy-level, and client-facing decision. The 15+ year Delivery Manager reviews and signs off before anything reaches your agency. The result is one manager capable of running multiple client accounts at a quality standard that manual workflows at the same scale cannot match.
Not a generic package. Not whoever is available. A dedicated social media setup matched to your timezone, your clients' platforms, and your brand standards.
Key Differentiator
Trusted by agencies worldwide who want an embedded social media team that allocates time, senior oversight, and setup effort in the first months to build content consistency and client confidence, even if profitability comes later.
"We had been through three freelance social media managers in eighteen months. Every time one left, the brand voice reset. When Stellites replaced the last one, the handover documentation was so thorough that the new manager sounded like the brand by the end of week one. We have not had a voice consistency issue since and our clients have not noticed a single transition."
Agency Owner, Full-Service Digital Agency, USA
0
Brand voice inconsistencies reported by clients across the engagement period
312%
Increase in social media delivery capacity within the first 6 months
14 hrs
Saved per week through AI-assisted content production and scheduling workflows
99%
Client retention rate across all active social media retainers
"One of our clients had a negative comment thread start building on a Saturday evening. By the time I saw it on Monday morning, Stellites had already flagged it, escalated to the Delivery Manager, drafted a response, and resolved it. The client never called. That kind of proactive monitoring is exactly what we needed and could never get from a freelancer."
Agency Owner, PR and Communications Agency, UK
Same day
Crisis flagged, escalated, and resolved without client-facing disruption
0
Community escalations that reached the client without prior resolution
67%
Reduction in negative sentiment incidents reaching public visibility
8
Client social accounts managed across Instagram, LinkedIn, and TikTok
"We serve lifestyle and wellness brands whose audiences are on Instagram and TikTok daily. The content volume required to stay relevant on both platforms was more than our previous manager could handle consistently. Stellites introduced AI-assisted short-form video production in the first month and the posting cadence held without quality dropping. Our clients noticed the difference in engagement before we had to point it out."
Agency Owner, Lifestyle Marketing Agency, Canada
189%
Average increase in Instagram Reel and TikTok reach across active accounts
5
Short-form videos produced per client per week using AI-assisted production workflows
12 hrs
Saved per week through AI short-form video production using CapCut Pro and Runway Gen-4
100%
Client retainers renewed at end of first engagement year
"We manage social media for B2B clients who are serious about LinkedIn. Finding a social media manager who understands LinkedIn's algorithm, knows how to write for a professional audience, and can maintain a consistent posting cadence without sounding generic is genuinely hard. The Stellites manager we chose understood the brief before the onboarding call was over. The LinkedIn metrics moved within the first six weeks."
Agency Owner, B2B Marketing Agency, Australia
247%
Increase in LinkedIn post impressions across B2B client accounts in 90 days
4 to 11
Social media accounts managed over 10 months
38%
Reduction in time spent on content approvals through AI approval routing workflows
96%
Client retention rate across the engagement year
"We manage social media for retail and e-commerce brands across the Gulf region. Arabic language content, right-to-left formatting, and cultural relevance across platforms are non-negotiable for our clients. Stellites matched us with a manager who understood the regional market, produced content in both Arabic and English, and adapted the brand voice correctly for each language without it feeling translated. That is genuinely rare."
Agency Owner, E-Commerce Marketing Agency, UAE
6
Gulf-region client accounts managed across Arabic and English content
163%
Average increase in organic reach across active e-commerce social accounts in 6 months
100%
Of Arabic-language content approved without revision requests
100%
Client retainers renewed at end of first year
"We use Lately and Claude together to repurpose our clients' long-form content into social posts. Before Stellites introduced this workflow, one blog post produced maybe three social posts. Now it produces thirty, each adapted for the right platform and audience. Our clients are getting more value from their existing content without additional budget, and they know it."
Agency Owner, Content Marketing Agency, Singapore
30+
Social posts generated per long-form content asset through AI repurposing workflows
74%
Reduction in content production time per client account per month
40 hrs
Saved per month through AI content repurposing and scheduling automation
96%
Client retention rate across the engagement year
"Our German clients have very specific expectations around brand consistency and communication standards. I was not sure a white-label model could maintain the level of control we needed over content quality. What convinced me was the Delivery Manager review process. Every piece of content was checked before it went live. Our internal reviewer found almost nothing to flag in the first three months. That standard of internal quality control is what we were looking for."
Agency Owner, B2B Digital Agency, Germany
94%
Of content pieces approved by internal reviewer without revision requests
0
Brand standard violations across all client accounts in 6 months
Same day
Response time to every community management request raised
6 to 14
Social media accounts managed over 12 months
No hidden costs. No capacity-based assignments. Choose the commitment and management level that fits how your agency operates today, and scale when you are ready.
| Commitment | Full Time | Part Time |
|---|---|---|
| 03 Months | $**** | $**** |
| 06 Months | $**** | $**** |
| 12 Months | $**** | $**** |
| 24 Months | $**** | $**** |
Perfect for agencies that want to start small, test delivery, and build confidence before committing to a dedicated resource.
We agree on scope, deliverables, and timeline upfront. You get a fixed price after we understand your requirements and finalize the scope of work together.
Need a specialist matched to a specific niche, platform, or technical requirement? We find and vet the exact profile your agency needs.
Running a complete social media tool stack independently costs agencies thousands of dollars every year across scheduling platforms, social listening software, video production tools, and AI content systems. Stellites licenses and manages every tool across your clients' accounts. Your agency pays nothing extra. Every dollar stays in your retainer margin.
See what changes when social media delivery is built to protect your clients' brand reputation and your agency's standards. We take responsibility for content quality, brand voice consistency, community management, and platform performance the same way a dedicated internal team would, without the overhead of building one.
| Feature |
|
Freelancers | In-House Hire | Competitor Agency |
|---|---|---|---|---|
| Strategic Oversight and Leadership | Yes | No | Overheads | Inconsistent |
| Quality Assurance Before Content Goes Live | Yes | Self-Managed | Self-Managed | Inconsistent |
| Deep Vetting and Custom Matching | Yes | Self-Managed | Self-Managed | No |
| Works Within Your SOPs | Yes | Rarely | Yes | No |
| Agency-Only Focus (No Direct Clients) | Yes | Poaching Risk | Poaching Risk | Poaching Risk |
| NDA and Data Security Protection | Yes | No | Yes | Varies |
| Zero Downtime Replacements and Handovers | Yes | No | No | No |
| HR Fully Managed (Motivation, Appraisals, Retention) | Yes | No | Overheads | No |
| Continuous Learning and Skill Development | Yes | No | Added Cost | Inconsistent |
| AI-Ready Team and Workflows | Yes | Inconsistent | Added Cost | Inconsistent |
| Premium Tools Included | Yes | No | Added Cost | Varies |
| Customizable and Scalable Plans | Yes | Unstable | No | Limited |
| Time Zone-Aligned Collaboration | Yes | Varies | Yes | Varies |
| 10-Day Free Trial | Yes | No | No | No |
A simple 4-step path from first call to a dedicated social media manager running your clients' channels behind your agency across every platform they need.
Honest answers to the questions agencies ask before, during, and after partnering with Stellites for social media delivery.
White-label social media marketing is a delivery model where a specialist manager handles your clients' social media channels entirely under your agency brand. Stellites assigns a dedicated social media manager to your accounts, handles all content creation, scheduling, community management, and reporting, and your clients only ever see your agency's name. Stellites operates invisibly behind you across every platform your clients need.
Stellites manages social media accounts across Instagram, TikTok, LinkedIn, Facebook, Pinterest, and YouTube. The specific platforms your dedicated manager focuses on are mapped during the requirements deep dive before any candidate is considered, and the five-stage vetting process tests candidates specifically on the platforms your clients actually use, not platforms they claim to know.
No. Stellites operates fully behind your agency brand. All content, captions, graphics, community responses, and reports go out under your name. Stellites never contacts your clients directly, never pitches competing services, and never reveals its involvement. The relationship stays entirely between Stellites and your agency.
Fully Managed includes a Dedicated Social Media Manager, a 15+ year Social Media Delivery Manager who reviews every content piece before it goes live and owns community escalation decisions, and Complete Operational Support. Stellites owns content quality and delivery accountability end to end. Self Managed includes the same Dedicated Manager and Operational Support, but no Stellites Delivery Manager. It is the right choice when your agency already has an internal content strategist or social media lead directing platform strategy.
Never. Stellites works exclusively with digital agencies and never takes direct clients. Every engagement is white-label by design. Stellites will never approach your clients independently, pitch social media services directly, or build a relationship that competes with yours.
Most white-label social media providers assign whoever is available, post content without senior oversight, and treat agencies as ticket numbers. Stellites matches a dedicated manager to your specific agency profile through a five-stage vetting process that tests candidates on your clients' actual platforms and brand standards. A 15+ year Delivery Manager reviews every content piece before it goes live in a Fully Managed engagement. Brand voice documentation is captured during onboarding before the first post is produced. And the monthly expert AI coaching sessions built into Operational Support mean your manager stays current on platform changes without you absorbing that training cost.
Stellites works best with agencies that already sell social media management or want to add it as a service line, that need reliable content delivery without the cost and complexity of hiring in-house social media managers, and that value brand voice consistency, senior content oversight, and platform-specific knowledge over the cheapest available option.
The manager handles all hands-on delivery across your clients' social channels. This includes platform-specific content calendar planning, caption and copy production in each client's brand voice, visual briefing and AI-assisted graphic production using Canva Pro, short-form video production using CapCut Pro and Runway Gen-4, content scheduling and publishing using Hootsuite with OwlyWriter AI, community management across all platforms, AI social listening using Sprout Social AI Assist, content repurposing using Lately, hashtag research and trend monitoring, AI agent workflow management via Claude MCP and SocialPilot, and weekly delivery updates and monthly performance reporting in your format. They are the execution layer, not the strategy layer.
No. The manager executes the content plan, monitors performance, and manages community engagement. Final content strategy direction is owned by the Delivery Manager in a Fully Managed engagement or by your internal lead in a Self Managed engagement. Every content piece is reviewed and approved at the management level before it goes live. This ensures that brand-critical decisions are always made at the right level of experience, not left to a single person managing multiple accounts simultaneously.
Yes. Your dedicated social media manager is assigned specifically to your agency. They are not pooled across multiple agencies or rotated based on capacity. This means they build deep familiarity with your clients' brand voices, audience behaviors, and platform-specific performance patterns over time, which is what makes content quality compound rather than stay flat.
Yes. Time zone matching is mapped during the requirements deep dive before a single candidate is considered. EST, PST, BST, AEST, CST, and more are all supported. Your manager works the hours your clients' audiences are most active, which eliminates overnight community management gaps, delayed responses to trending moments, and morning surprises when something has gone unaddressed.
Yes. Brand voice mapping is a structured part of the onboarding process before the first piece of content is produced. Every client's tone guidelines, preferred terminology, content standards, and platform-specific voice variations are documented and briefed to the manager before they begin. Claude is used to apply these guidelines consistently across accounts, particularly when multiple content pieces are in production simultaneously.
Every dedicated manager has a minimum of five years of experience working inside digital agencies. Platform-specific experience is assessed and verified through the custom technical test and technical interview, which are built around your agency's actual clients and platforms. AI tool proficiency including Hootsuite OwlyWriter, Canva Pro, CapCut Pro, Sprout Social AI Assist, and Lately is also evaluated during vetting. A manager who cannot use AI tools effectively in 2026 is producing content more slowly and less consistently than the market demands.
The Delivery Manager is a 15+ year social media professional who owns final content strategy direction, quality oversight, and delivery accountability across all accounts in a Fully Managed engagement. Every content piece is reviewed and signed off by the Delivery Manager before it goes live on any client channel. For community escalations and brand reputation concerns, the Delivery Manager owns the response plan before anything goes public. This is the layer that separates Stellites from white-label providers who post content with no senior review.
The Delivery Manager translates brand guidelines and client objectives into approved content direction, reviews every piece of content for brand voice compliance, platform standards, and brief alignment before it goes live, owns community escalation decisions and crisis response plans, monitors platform algorithm changes and approves content adaptation, reviews short-form video strategy for format compliance, ensures AI-generated content meets quality and brand standards before entering the scheduling queue, continuously trains and upskills the dedicated manager, conducts monthly performance reviews and content strategy prioritization, and prepares senior-level insights that support your account team and protect client renewals.
Yes, where needed. In a Fully Managed engagement, the Delivery Manager is available for escalations, strategy questions, and content concerns. The primary day-to-day communication runs through the dedicated manager, but the Delivery Manager is accessible when a situation requires senior input, particularly around community management, brand safety, or reputational issues.
No. Self Managed is designed for agencies that already have an internal content strategist or social media lead who will direct platform strategy and own content direction. The dedicated manager works under that person's guidance. If you are not sure which model fits, the discovery call is the right place to work that out.
Stellites runs a five-stage vetting process. It starts with mapping your agency requirements before a single candidate is considered, including your clients' platforms, industries, brand voice standards, and content formats. Candidates then go through a custom technical test built around your specific client profile, a psychometric evaluation assessing communication and accountability, a custom technical interview validating real content execution, and a personal interview with Stellites' Head of Delivery. Only then are the top two to three candidates presented to you.
The test is built around your specific agency profile and client base. It covers content creation quality across platform-specific formats including short-form video, static posts, carousels, and long-form content, brand voice application across multiple client personas, platform-specific best practices for each channel the clients use, community management scenarios, scheduling and AI tool proficiency, and content repurposing workflows. A candidate tested for a B2B LinkedIn-focused agency is tested very differently from one managing lifestyle brands on TikTok and Instagram.
Yes. That is step five of the process. After Stellites completes all internal vetting stages, the top two to three candidates are presented to your agency. You speak with them directly, ask your own questions, and make the final call. No one manages your clients' social channels without your explicit approval.
Most agencies receive their first shortlist within one to two weeks of completing the requirements deep dive. Stellites does not rush vetting to fill a slot faster. A mismatched social media manager creates brand voice inconsistency that is visible to your clients' audiences before you have a chance to fix it.
Yes. AI tool proficiency is assessed during the technical test and technical interview. Candidates are evaluated on their ability to use Hootsuite OwlyWriter for platform-optimized content creation, Canva Pro for visual production, CapCut Pro and Runway Gen-4 for short-form video, Sprout Social AI Assist for community management and social listening, Lately for content repurposing, and Claude MCP connected to SocialPilot for AI agent workflows. A social media manager who cannot work effectively with AI tools in 2026 is producing at a fraction of the output quality and volume the market expects.
In a Fully Managed engagement, every content piece goes through QA review by the Delivery Manager before it enters the scheduling queue or goes live on any client channel. Brand voice compliance, platform-specific format standards, brief alignment, and visual quality are all checked at the management level. Content that does not meet the standard is revised before it reaches your account manager or your client. Issues are caught inside the delivery process, not discovered after a post has gone out publicly.
Raise it with Stellites directly. Quality concerns are addressed immediately. If a single content piece does not meet the brief or brand standard, it is revised before it reaches the client. If there is a pattern of quality issues, the Delivery Manager steps in and addresses it structurally. If the problem is with the dedicated manager specifically, Stellites manages a replacement through the five-stage vetting process.
Community management responses are reviewed against the client's brand voice guidelines, tone standards, and communication protocols before going out on high-stakes interactions. For routine community engagement, the AI-powered response suggestions generated by Sprout Social AI Assist are reviewed and personalized by the dedicated manager before sending. For any community escalation involving brand reputation, negative sentiment spikes, or sensitive topics, the Delivery Manager reviews and approves the response plan before anything goes public.
Yes. Stellites guarantees consistent, high-quality social media delivery that gives your clients the strongest possible foundation for organic growth across every platform. Content is produced to platform-specific best practices, published at optimal times using AI-informed scheduling, and managed by a dedicated specialist with senior oversight on every account. What no provider can guarantee is the pace of follower growth or engagement rate improvement, which depends on brand awareness, competitive landscape, budget for boosted content, and platform algorithm factors outside any agency's direct control. What Stellites controls, it delivers with discipline and consistency.
Never. Stellites operates fully behind your agency brand and has no commercial interest in your clients. But there is a deeper reason beyond contractual obligation. Stellites pivoted to the agency-only model because we realized we could not achieve our vision of delivering the best digital outcomes to the maximum number of brands by working directly. By partnering with digital agencies, we can help far more brands than working directly ever allowed. We do not chase recognition. We are completely fine being behind the scenes, because what fulfills us is seeing brands expand, teams thrive, and livelihoods improve. This is not just business for us. It is a responsibility we choose, and we will keep doing it with consistency, without expectation.
Stellites works entirely under your agency brand. All content, captions, graphics, community responses, and reports are produced in your name and your format. Stellites does not add its branding to any output, does not communicate with your clients directly, and does not reveal its involvement at any stage of the engagement.
Yes. An NDA is signed as part of the onboarding process before any agency information, client details, social media account access, or brand assets are shared. All operations are NDA-protected by default. This is not a formality. It is a non-negotiable requirement before any work begins.
All dedicated social media managers access client social accounts, scheduling platforms, and analytics tools through secure RDP and VPN connections. Access is controlled, monitored, and managed as part of the Operational Support layer. Client account credentials and content data do not leave the secure environment.
All access to client social media accounts, scheduling platforms, and analytics tools is fully revoked as part of the offboarding process. All client data and content handled during the engagement is subject to the NDA terms, which survive the end of the engagement.
The process from the first discovery call to a fully operational dedicated social media manager typically takes two to three weeks. This covers the requirements deep dive, five-stage vetting process, candidate presentation, your selection, and the 10-day trial. During the requirements deep dive, Stellites maps your clients' platforms, brand voices, content standards, and approval workflows before any candidate is considered, so the manager starts with context rather than building from scratch.
You need to be available for a discovery call and a requirements deep dive. After that, you provide access to your clients' social media accounts and scheduling tools, brand guidelines and tone of voice documentation, any existing content templates or style references, and context on the accounts the manager will begin working on. Stellites handles everything else including tool setup, workflow configuration, and manager briefing.
The 10-day trial is a live delivery period where your chosen manager begins working on real client accounts. You evaluate content quality, brand voice alignment, platform knowledge, community management standards, and workflow fit in actual conditions. There is no obligation to continue beyond the trial if the fit is not right. If Stellites' performance does not meet the standard, you can exit without penalty. That is written into the contract.
Minimal. The manager is onboarded into your existing platforms, tools, approval processes, and SOPs. There is no restructuring of how your agency operates. Content calendars in progress are handed over with context rather than starting from zero, so client channels continue running without a gap during the transition.
If the trial reveals the manager is not the right match, Stellites manages the situation immediately. Depending on the issue, this may mean additional coaching and closer oversight from the Delivery Manager, or moving to a replacement through the five-stage vetting process. You are not locked into a manager who does not meet your standard.
Stellites pricing is based on commitment type (full-time or part-time), management level (Fully Managed or Self Managed), and commitment length (3, 6, 12, or 24 months). Longer commitments have better pricing. All plans include the 10-Day Free Trial at no additional cost. To see your specific pricing, complete the form in the pricing section and select your preferences.
Full-time means the manager works exclusively on your agency's social media accounts for a standard full working week. Part-time means the manager works a reduced number of hours per week, suited for agencies with a smaller account volume or those wanting to test the model before scaling. Both options include the same vetting, operational support, quality standards, and AI tool workflows.
Yes. The 10-day trial is included in all plans at no additional cost. It is designed to let you validate content quality, brand voice alignment, and workflow fit before committing to the full engagement. There is no hidden setup fee and no obligation to continue beyond the trial.
Tell Stellites before you assume it does not fit. Stellites would rather work out an arrangement that protects your client book than lose a long-term partnership over a short-term situation. This is not a standard clause in a contract. It is how Stellites actually operates with agency partners during difficult periods.
If Stellites' performance does not meet the standard, you can exit the commitment at any time without any penalty. This is written explicitly into the contract. Stellites takes pride in delivery quality and considers this a rare scenario. But the protection is there in writing so the agency never feels locked into an underperforming engagement.
If the reason is a business or company decision rather than a performance issue, you pay the price difference between the commitment-level monthly fee you received and the standard monthly fee for the number of months you actually used. For example: a 48-month commitment gives a monthly fee of $2,000. You use 12 months. The standard 12-month monthly fee is $2,500. You pay the $500 difference for each of the 12 months used, which is $6,000 total. You keep the benefit of the months you used at the discounted rate. There is no punitive charge beyond the price adjustment.
Yes. You can move from part-time to full-time as your social media client book grows, add resources for additional platforms or clients, or adjust the engagement scope. Changes are handled without disrupting active account delivery or content calendars.
Stellites manages the full replacement process through its five-stage vetting process, presenting vetted candidates for your approval. The agency does not post a job, run interviews, or rebuild brand voice context from scratch. Content history, brand voice documentation, community relationships, scheduling calendars, and platform performance context are all transferred before the replacement begins. Your clients never see a gap in content quality or tone. Your agency never loses momentum.
Most replacements are operational within one to two weeks. During the transition, the Delivery Manager maintains continuity oversight to ensure content quality and posting cadence do not drop. Active content calendars continue running during the handover so client channels are never left without content.
Brand voice preservation is one of the most critical parts of the social media replacement process. Before any transition, the outgoing manager's work is documented across brand voice guidelines, content style preferences, community management tone, audience insights, top-performing content patterns, and client-specific platform notes. The incoming manager is fully briefed before they begin. The brand sounds the same on day one after the transition as it did the day before.
Yes. If the fit is not right for any reason, you can request a replacement. Stellites does not require agencies to justify or defend the decision. The goal is a social media manager your agency trusts with your clients' public-facing channels. If that trust is not there, a replacement is the right outcome.
Stellites adjusts rather than enforces. If your agency loses a retainer, a client pauses their social media spend, or margins tighten, Stellites works with you on the situation before it becomes a contract conversation. Long-term partnerships are more important than short-term margin. Stellites has worked with agency partners through difficult quarters and come out the other side with the relationship intact.
Yes. The manager is assigned to your agency, not to a specific client. If a client pauses or cancels their social media retainer, the manager continues working on your other accounts. The engagement does not change because one client churned.
Stellites has built AI into every stage of social media delivery. Hootsuite OwlyWriter generates platform-optimized captions informed by real-time social listening so content reflects trending topics as they happen. Lately repurposes long-form content into 30 or more platform-specific posts per asset. CapCut Pro and Runway Gen-4 produce short-form video at the volume and quality TikTok and Instagram Reels demand. Sprout Social AI Assist monitors brand sentiment in real time and flags community issues before they escalate. Claude via MCP connected to SocialPilot automates six core agency workflows: content creation, approval routing, batch scheduling, reporting, asset collection, and onboarding. Every AI workflow has a human manager and Delivery Manager applying judgment before content goes live or reaches the client.
AI-assisted, not AI-generated. AI tools accelerate content creation, scheduling, community triage, and reporting. The dedicated manager reviews, personalizes, and approves all AI-generated outputs before they enter the scheduling queue. The Delivery Manager reviews final content for brand voice compliance and quality standards before anything goes live. AI makes the manager faster and more consistent. It does not replace their creative judgment, platform intuition, or accountability for what appears on your clients' channels.
AI agents are systems that handle repeatable execution workflows autonomously, with human checkpoints before anything goes live. Stellites applies the principle of automating the handoff, not the judgment. Claude via MCP connected to SocialPilot automates content routing, approval workflows, UTM tagging, batch scheduling, and reporting generation. The dedicated manager reviews and approves at every human checkpoint. The Delivery Manager reviews before anything reaches the agency. AI agents recover over 62 hours per month per manager across scheduling, reporting, and workflow coordination tasks. Those hours go into content quality, community management, and platform strategy.
Short-form video is the highest-ROI content format in 2026, with 49 percent of marketers citing it as their top ROI driver according to HubSpot's State of Marketing Report. Stellites uses CapCut Pro for fast, platform-native short-form video editing optimized for TikTok, Instagram Reels, and YouTube Shorts. For clients requiring premium visual quality, Runway Gen-4 produces cinematic short-form content from text prompts or existing footage. For character-consistent video series, Kling 3.0 maintains natural human motion across multiple clips. The manager selects the right tool based on the client's brief, platform, and audience. AI handles the production layer. Human judgment handles creative direction and brand alignment.
Sprout Social AI Assist monitors brand mentions, comments, and sentiment across all platforms in real time. When a negative sentiment spike is detected, the manager is alerted immediately. When a community escalation requires senior judgment, it is routed to the Delivery Manager before any response goes out. Brandwatch provides deeper enterprise-level monitoring for clients requiring cross-platform listening across news, forums, and social simultaneously. This proactive monitoring means brand issues are identified and addressed before your client discovers them, not after.
The Stellites social media delivery stack includes Hootsuite with OwlyWriter AI, Sprout Social AI Assist, Brandwatch, Lately, SocialPilot with Claude MCP integration, CapCut Pro, Runway Gen-4, Kling 3.0, Claude, ChatGPT, and Canva Pro. All tools are included at no extra cost to the agency.
Book a call and we will map the fastest path to consistent content, stronger engagement, and clients whose channels grow every month.
